Express Bag & Go: FAQ

Our production facility is located in Simi Valley, where all garments are professionally cleaned and processed. We do not operate a walk-in retail storefront.

This is intentional. By eliminating storefronts and front-counter staffing, we significantly reduce overhead costs—allowing us to keep our pricing low and consistent. Because of this model, we are unable to accept walk-in drop-offs. All service is provided through scheduled pickup and delivery only.

We operate differently. By eliminating storefronts, reducing overhead, and focusing on efficient pickup and delivery routes, we’re able to lower our costs—and pass those savings directly to our customers. Our goal is fair pricing for everyday garments, without unnecessary expenses built into the bill.

No. It means smarter operations. We provide good, clean, professionally finished garments at a value-focused price point. While this service isn’t positioned as couture or specialty-level care, we take pride in delivering consistent, reliable results for everyday clothing.

No. Our pricing is straightforward. That said, some specialty or highly detailed items do not fall under the $6.95 category. Those items are clearly listed on our Exceptions page, and we will always contact you before cleaning if something doesn’t qualify.

Most everyday garments—such as pants, shirts, blouses, sweaters, skirts, and jackets—qualify. Items that require specialized handling, heavy labor, or special processes are listed separately so there are no surprises

Our laundry shirt service includes washing, pressing, and packaging for cotton and cotton-blend shirts. Short sleeve, long sleeve, French cuffs, colors—simple and consistent pricing. Heavily oxidized collars or cuffs are treated to the best extent possible within this price range.

If you’re not satisfied with the cleaning or pressing of an item, let us know within 48 hours of delivery, and we’ll gladly pick it up and redo it at no charge. Your satisfaction matters to us.

Some stains cannot be completely removed due to fabric type, age of the stain, or prior treatments. We will always do our best, and if a stain doesn’t come out, we’re happy to try again at no charge. However, we cannot guarantee complete stain removal in all cases.

• Standard Service: Pickup and delivery are scheduled by days, not specific times. Each area is assigned service days, and you’ll be notified of your schedule based on your address.

• VIP Service: Pickup is available any weekday, Monday through Friday, when you call. But not specific time

All pickups and deliveries occur between 7 a.m. and 7 p.m.

• VIP Service: Typically two business days (pickup one day, delivery two days later).

• Standard Service: Turnaround depends on your assigned route days (for example, pickup Monday, delivery Thursday).

We focus on predictable, reliable turnaround rather than rushed processing.

VIP Service is $9.99 per month and is designed for customers with unpredictable schedules—such as business professionals or frequent travelers. VIP customers can request pickup on any weekday without being tied to a fixed route schedule.